Question 1

What areas are covered by FiberLync?

Accepted Answer

We currently serve or are constructing areas of the Central Piedmont Region of Virginia.

Question 2

Why is fiber better than DSL and Satellite Internet Service?

Accepted Answer

DSL uses copper phone lines to transmit data, fiber uses thin glass strands that carry light at “the speed of light.” This carries data quickly through fiber-optic cables and can achieve gigabit speeds up to 100x faster than DSL.   Satellite internet requires a signal to travel from an orbiting satellite to equipment mounted on your building or home.  Most satellite companies also have a “data cap” on the usage that restricts your bandwidth each month.  Fiber does not rely on satellite connections and has no data caps.   What does this mean for your home?  You can enjoy fast high definition video streaming, and online gaming without having to worry about buffering or lag time.

Question 3

When will broadband be available in my area?

Accepted Answer

Find out if we serve your area by clicking HERE. You may also learn more about the installation process to find out which phase your area is in for fiber install.

Question 4

Will broadband be available to my business or organization that is not currently serviced by high-speed internet?

Accepted Answer

Broadband service will be available to residents, business, nonprofits, and organizations not currently serviced by high-speed internet in the broadband service area in Orange County. FiberLync’s website, and Facebook page will be updated as the broadband network continues to expand over the next several years.

Question 5

Who is responsible for the connection cost to connect my home or small business?

Accepted Answer

The subscriber will pay an initial installation fee of $480.00 for a standard installation. This fee can be paid at a rate of $20.00 per month over a 24-month period or upfront.   Standard installation services over 1,000 feet will be charged additional fee at a rate of $1.50 per foot. The standard installation fee doesn’t include boring method of installation or fishing of wires on subscriber property. Installation charges over $480.00 will be billed upfront. For additional information see Terms and Conditions.

Question 6

Can I make payments on my installation fees?

Accepted Answer

Yes, the standard installation fee of $480.00 can be paid at a rate of $20.00 per month over a 24-month period.   Standard installation services over 1,000 feet will be charged additional fee at a rate of $1.50 per foot. The standard installation fee doesn’t include boring method of installation or fishing of wires on subscriber property. Installation charges over $480.00 will be billed upfront. For additional information see Terms and Conditions.

Question 7

I live on a private road. How can I get internet access to my home or business?

Accepted Answer

The owners/users of any private road will need to provide FiberLync with an easement, recordable in Circuit Court before FiberLync can install fiber in the ground along the route of the private road. Driveways are not considered private roads.

Question 8

What about private roads in a subdivision with a Homeowners Association?

Accepted Answer

If your subdivision has an HOA that owns the right of way containing the private road, the HOA can pass a resolution authorizing the HOA President to sign an easement. FiberLync will provide the HOA with a template.

Question 9

What happens if I do not want to give the county permission to cross my land?

Accepted Answer

FiberLync cannot install fiber on private property without the owner providing an easement.

Question 10

What is the cost for service?

Accepted Answer

FiberLync offers 3 packages for residential service as well as business packages. Rates and packages can be found on our webpage www.fiberlync.net

Question 11

Is there a cancellation fee if I choose to disconnect my service while under a contract?

Accepted Answer

Yes, a cancellation of $250.00 will be charged if the subscriber cancels service before end of service contract.

Question 12

How will I be billed for service?

Accepted Answer

Each subscriber will be setup with autopay using: Automated Clearing House (ACH) payment directly from the subscribers checking account. Debit or Credit cards will also be accepted.

Question 13

Will I need to purchase or rent any equipment for service?

Accepted Answer

No, an ONT (Optical Network Terminal) and Wireless Gigabit (Wi-Fi) router are included with the service. This equipment is property of FiberLync and must be returned at cancellation of service to avoid being charged for the equipment.

Question 14

What is the service contract terms?

Accepted Answer

Each subscriber will sign an initial contract of 24 months unless they pay the one-time connection fee upfront. After the initial contract, the subscriber will pay month to month without signing a contract extension. For additonal information see Terms and Conditions.

Question 15

What are the speeds of FiberLync service?

Accepted Answer

FiberLync offers service speeds up to 1 Gigabyte for the average customer. FiberLync will work with business customers for a Broadband package that can meet business needs for higher speeds.

Question 16

Will I have Data Caps?

Accepted Answer

No, all data plans have no data caps.

Question 17

Are the speeds fast enough for gaming, streaming tv, and managing my smart home products?"

Accepted Answer

Yes! You will be able to stream your favorite tv shows and movies (using Roku, Amazon Fire TV box or Stick, Apple TV, Android TV, Smart TV) and apps with high definition video streaming, control smart home products (Alexa, Ring, Appliances, Thermostats), Home Security Systems, Smartphones, Tablets, as well as play games while using multiple devices with speeds up to 1Gig service.

Question 18

Do you offer computer and internet security and parental controls?

Accepted Answer

FiberLync offers these services at an additonal cost. Please check out our TechHome options for additional information.

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Bringing a Fiber Optics Network to areas of the Piedmont Region of Central Virginia

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Bringing a Fiber Optics Network to areas of the Piedmont Region of Central Virginia