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FiberLync is an internet service provider owned and operated by Orange County Broadband Authority to serve residents and businesses in the unserved and underserved areas of Orange County, Virginia.

FiberLync recognizes the importance of protecting your personal information, and we are committed to safeguarding your privacy in-person and online. Because we respect its subscribers and understand that they are concerned about privacy, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner.

This policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This policy will be continuously assessed against new technologies, business practices, and our subscriber needs.

By using our website, you consent to our collection and use of your personal information as described in this privacy policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.


What information do we collect and why we collect it?

When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.


Who we share your data with?

We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties. This information will not include any personally identifying data, except as otherwise provided in this privacy policy.


Your contact information

When you engage in certain activities on this site, such as ordering products, downloading software, or entering a contest, we may ask you to provide certain information about yourself by filling out and submitting a form. It is optional for you to engage in these activities. If you elect to engage in these activities, we may require that you provide us personal information such as your name, mailing or street address, e-mail address, and other personal identifying information for purposes of completing a transaction, delivery of service. When ordering products on site or paying your bill online, you may be asked to provide a credit card number along with other personal information such as your mailing or street address and e-mail address. When you submit personal information to FiberLync, you understand and agree that FiberLync and our affiliates may transfer, store, and process your customer profile. That personal information will remain confidential to FiberLync. We collect this information in order to record and support your participation in any activities you select. If you order a product, for example, the information is used to register your license and rights, if any, to technical support, upgrade discounts, or other benefits that may be made available to registered users. FiberLync will also use the information provided in our effort to keep you informed about product upgrades, special offers, and other products and services offered by FiberLync.


How we protect your data?

When you send confidential personal credit card information to us on our website, secure server software, which we have licensed, encrypts all information you input before it is delivered to us. The information is scrambled en route and decoded once it reaches our web servers. FiberLync does not house or maintain any personal credit card data, which is done primarily through payment processors and hosted database servers. Other e-mail that you send us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as social security or account numbers to us through an unsecured e-mail.

We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration, or destruction. Third party processors tokenize stored payment information to keep data secure.

Periodically, our operations and business practices are reviewed for compliance with policies and procedures governing security, confidentiality, and quality of our information. FiberLync and its financial affiliates are all PCI compliant.


Websites linked to our website

We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful or of interest to the users of our website. Please remember that when you use a link to go from our website to another website, our privacy policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.


Disclosed information to outside parties

We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties. This information will not include any personally identifying data, except as otherwise provided in this privacy policy.


Disclosure of legally compelled of information

We may disclose information when legally responsible to do so: under court or legal order, or when we, in good faith, believe that the law requires it for the protection of our legal rights.


What information received from third parties?

We obtain address information about you from third party sources, such as the US Postal Service and other GIS map databases, to verify your address so we can process your order and to prevent fraud. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.


Sharing information with affiliates

We do not currently host advertising for outside companies on our website. However, we may decide sometime in the future to display notices or advertisements from outside companies on our website. In that event, we will take commercially reasonable measures to select product or service providers that is responsible and provide privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies, and we do not warrant their products or services.


Access to Internet Services

Like most Internet service providers, FiberLync automatically collect certain general information concerning your use, such as the Internet Protocol (IP) addresses assigned (an identifier assigned to your computer while online), bandwidth used, system and connection performance, browsers used, dates and times of access, and Internet resource requests, including requests to access Web pages. This type of information is retained for about six months. We do not store online messages sent and received unless left in your FiberLync Internet account file. Since we cannot control websites or Internet services provided by third parties, we recommend that you review the terms of service and privacy policies of those websites and services.


Record Retention

FiberLync may retain personal customer information in its regular business records as long as you are a customer or until no longer needed for business, tax or legal purposes.

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